1. Data We Collect
Depending on your interaction with Alfaero, we may collect identification, contact, billing, usage, and technical data.
- Registration data (name, email, phone, company information).
- Payment and subscription data (plan, status, transaction references).
- Operational data for service functionality (routes, preferences, support requests).
- Technical data (IP, browser, device, logs, cookies).
2. Purposes of Processing
We process personal data to provide and improve services, execute contracts, comply with legal obligations, and protect users and the platform.
- Enable access and authentication.
- Process purchases, subscriptions, and billing.
- Send transactional messages (payment, status, support).
- Prevent fraud, abuse, and security incidents.
3. Legal Bases
When applicable, data processing relies on contract performance, legal obligations, legitimate interests, and consent.
4. Data Sharing
Alfaero does not sell personal data. We may share information with service providers strictly necessary for operations, payment processing, communications, and legal compliance.
5. Storage and Security
We adopt technical and organizational measures compatible with market standards to protect data against unauthorized access, loss, alteration, and disclosure.
6. Data Subject Rights
Under applicable law, you may request access, correction, deletion, portability, processing restriction, or review of automated decisions, when applicable.
Requests can be made through our official support channels.
7. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, security, analytics, and usability improvements. You may manage cookie preferences in your browser settings.
8. Retention and Deletion
Data is retained for as long as necessary for service provision, legal obligations, and rights protection, then securely deleted or anonymized.
9. Drive Files, AI Training, and Operational Data
When you use Alfaero drive or file-upload features, uploaded files may be processed for storage, indexing, security checks, quality controls, and service improvement. Subject to applicable law, such files may also be used to train, validate, and optimize artificial intelligence datasets and models used in Alfaero products.
Personal data is not collected for AI training purposes and is not intentionally used for model training. If personal data is identified in uploaded materials, Alfaero adopts reasonable measures to segregate, restrict, anonymize, or remove such elements from AI training pipelines.
- Non-personal, aggregate, and technical usage data may be processed for analytics and product enhancement.
- This includes application usage behavior, navigation routes, request and requisition volumes, frequency of operations, and support interaction metrics.
- Operational telemetry, such as response times, logs, error rates, and stability indicators, may be used for service reliability and security.
10. External Data Quality and Periodic Verification
Some information made available through Alfaero may depend on data supplied by governmental and non-governmental authorities or third-party systems. Such data may present inconsistencies, omissions, or delays whenever those sources are not updated in a timely manner.
For legal, regulatory, operational, and commercial safety, we strongly recommend broad, periodic verification in official governmental websites and systems before relying on such information for critical decisions.
11. Policy Updates
We may update this policy to reflect legal, operational, or product changes. The current version is always published on this page.
12. Contact
For privacy-related questions or requests, contact us through our support page:
Contact Support